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Rye, New York, 10580 P.O. Box 610
1-844-777-3871 info@raisedrightpets.com

Ordering & Delivery

  • Where does Raised Right deliver?

 

We are currently delivering to the following states. We’ll be expanding to the rest of the continental USA and Canada soon. Please sign up to our mailing list so we can let you know when we’re ready to deliver to you.

 

  1. Alabama
  2. Connecticut
  3. Delaware
  4. Florida
  5. Georgia
  6. Illinois
  7. Indiana
  8. Kentucky
  9. Maine
  10. Maryland
  11. Massachusetts
  12. Michigan
  13. Minnesota
  14. Missouri
  15. Mississippi
  16. New Hampshire
  17. New Jersey
  18. New York
  19. North Carolina
  20. Ohio
  21. Pennsylvania
  22. Rhode Island
  23. South Carolina
  24. Tennessee
  25. Vermont
  26. Virginia
  27. West Virginia
  28. Wisconsin

 

If you would like to be updated when we expand our service to new areas, sign up to our newsletter below:

 

  • How do you keep the food cold during delivery?

 

Our custom shipping boxes contain a refrigerated liner that is packed with gel packs to keep your pet’s meals cold until midnight of your delivery day. If your pet’s meals arrive after this time frame, or are partially thawed, you will know the food is still safe to consume if the gel packs are mostly frozen and the meals are cold to the touch.

 

 

  • What should I do with the packaging?

 

Our bags are made from plastic #2, which is BPA-free and can be picked up by most curbside recycling programs. These bags can be recycled into many items such as picnic tables, pens, and even recycling containers themselves. Our custom shipping boxes are made from cardboard that can be picked up by most curbside recycling programs and our gel packs are re-usable. The refrigerated liners inside our custom shipping boxes are made from a biodegradable film and recycled textile fibers.

 

  • What happens if I’m not home when my delivery arrives?

 

Don’t worry, we’ll still deliver! We don’t require a signature upon arrival and our custom shipping boxes are designed to keep your pet’s meals cold until midnight of your delivery day. We email you the tracking number for the delivery as soon as your pet’s meals are shipped so you will know when the package arrives.

 

  • When do I get charged?

 

Once you place your first order, your card will be billed. Every box that comes after your first box will be charged per your shipment schedule. Example: If we ship to you every 2 weeks your card will be charged every 2 weeks.

 

  • How do I cancel my subscription?

 

We are committed to do everything we can to keep you as a lifelong customer, so please give us a call or send us an email before making this decision. To cancel your subscription, go to your account by clicking on the account icon, then navigate to the subscriptions page. From this page you can cancel your order. We also want to let you know that if you’re going on vacation, you can pause your order by clicking pause on the subscriptions page. When you get back from vacation click reactivate to resume a paused order.

 

  • When do my meals ship out?

 

Your meals will be shipped per the frequency of your pet’s meal plan. Tuesday & Wednesday are our shipping days. For example, if your pet requires a new delivery every week we’ll ship your pet’s meals on Tuesday or Wednesday of each week. This means that your delivery will arrive on either Wednesday, Thursday, or Friday depending on where you live.

 

  • Can I adjust my order?
    1. What if I need to change my pet’s information?
      • If your pet’s information has significantly changed, we suggest cancelling an existing plan and creating a new meal plan. If you simply need updated food serving calculations, click on the customized feeding menu of our site and input your pet’s updated information. Please feel free to call us if you need any help changing your pet’s information.
    2. Can I pause my order?
      • Yes! Go to your account by clicking on the account icon, then navigate to the subscriptions page.  From this page you can pause current subscriptions.  If you want to resume a paused order, click reactivate.
    3. Can I change the address for my delivery?
      • You can change your delivery by going to your account profile and clicking on addresses which will allow you to change both your billing and shipping addresses.  Our orders ship out on Tuesdays & Wednesdays, so you will need to change your address prior to the shipment being sent, by the previous Monday at 8:00 A.M. (Eastern Standard Time).
    4. What if I’m travelling or out of town?
      • If someone is unable to receive your package for you, please contact us as soon as possible.  We ship our orders on Tuesdays & Wednesdays and will be able to delay your package to the following Tuesday or Wednesday, if you contact us by the previous Monday at 8:00 A.M. (Eastern Standard Time).
    5. What if I’m running low and need to order more food?
      • You can order individual boxes of each of our recipes. Click on either dog food or cat food. Then click on which recipe you’d like to have delivered.

Usage & Storage

  • How do I store Raised Right?

 

Your pet’s meals should be stored in the freezer until ready to defrost. After your pet’s meals are defrosted they will remain fresh in your refrigerator for 6 days.

 

  • How do I transition my pet to Raised Right?

 

One of the best things about Raised Right is the ease of transition because of our limited number of ingredients. Every single ingredient we use has a purpose. This means we don’t use any filler ingredients like grain, corn, wheat, soy, or potato. For the pets with sensitive stomachs we recommend feeding ¼ of your pet’s food with Raised Right for the first few days and gradually increasing to feeding 100% Raised Right over the course of the week. Pet’s with sensitive stomachs can potentially take about 2 weeks to adjust.

 

  • How much food should I serve my pet?

 

We’ve developed a proprietary algorithm with our pet food formulation expert and veterinarian to determine how many calories your pet should be consuming per day based on your pet’s age, weight, and activity level. We also understand that no one knows your pet as well as you do, that’s why we let you decide if you want your pet to maintain, gain, or lose weight. The option to have your pet maintain, gain, or lose weight is only available to pet’s 1+ years old because puppies & kittens are continually growing.

 

  • How long will Raised Right stay fresh after it’s delivered?

 

Your meals will have a best before date stamped on them for their freezer shelf life. After your pet’s meals are defrosted they will remain fresh in your refrigerator for 6 days.

  • What happens if I lose my scooper?

You can use a standard measuring cup to measure your pets perfect portion.  Below you’ll find a Cup to Oz conversion table:

Nutrition

 

  • How are Raised Right’s meals made?

 

All our meals are cooked in USDA inspected human-grade facilities with ingredients that have passed the standards that are necessary for human consumption. After your pet’s meals are cooked we conduct lab safety tests for pathogens such as salmonella, e-coli, & listeria to help ensure they’re safe to eat. We don’t ever ship your pet’s meals unless they’ve passed the lab safety test.

 

We work alongside world renowned veterinarian, Dr. Karen Becker and pet food formulation expert Steve Brown to formulate recipes that are specific to your pet’s stage-of-life to meet AAFCO’s guidelines for maintenance for adult dogs & cats, and for growth for puppies & kittens. In all of our recipes, every single ingredient has a purpose. Our recipes contain USDA certified human-grade meats, superfoods, non-GMO oils, and organic herbs. We don’t use any preservatives or filler ingredients like grain, corn, wheat, soy, or potato. This makes our meals a great option for pets with allergies or food sensitivities to ingredients that are common in traditional pet foods.

 

  • How do I know Raised Right’s meals are safe?

 

All our meals are cooked in USDA inspected human-grade facilities with ingredients that have passed the standards that are necessary for human consumption. After your pet’s meals are cooked we conduct lab safety tests for pathogens such as salmonella, e-coli, & listeria to help ensure they’re safe to eat. We don’t ever ship your pet’s meals unless they’ve passed the lab safety test.

 

  • Why don’t we ask you what your pet’s breed is when calculating your customized feeding instructions?

 

On a cellular level, a dog’s DNA is a dog’s DNA, and a cat’s DNA is a cat’s DNA. The only connection your pet’s breed has to its daily calorie requirement is through its activity level. The problem with this is that the activity level for every pet within a breed isn’t the same. We understand that no one knows your pet as well as you do, that’s why we let you decide your pet’s activity level. We’ve also taken the ability to customize your pet’s meals a step further through allowing you to decide if you want your pet to maintain, gain, or lose weight.

New pets get $10 off their first meal plan! Use coupon: RRPETS10
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